Terms & Conditions

This website describes Acorn Contracting’s roofing, building and facilities management services. Sending an enquiry does not confirm emergency attendance. Please contact our team to discuss your requirements, scope and work arrangements.

Descriptions of possible property problems and repair options are general guidance. They are not a diagnosis of your property or a substitute for an appropriate inspection. Do not access a roof or unsafe area to gather information for an enquiry.

Our quotes are free. The work, relevant property conditions and requirements are discussed before the scope and arrangements are agreed. The website does not publish a general price list. Your quote and any agreed project terms should be read for the work they cover.

If your requirements change, or an inspection identifies additional work, discuss the change with our team before assuming it is included. Do not rely on a general website description as confirmation of a particular material, system, cost or completion date.

Large jobs require a deposit. Small jobs are paid on completion, with no deposit. The amount and arrangements relevant to your work should be discussed with our team and reflected in your quote or agreed terms. No deposit percentage or payment method is specified on this website.

We offer a workmanship guarantee ranging from 5 to 10 years depending on the works carried out. This is not a universal guarantee for every type of work. Ask our team to confirm the applicable period and scope for your project; do not assume a longer period from a customer review or a description of a different job.

Ask for the guarantee details relevant to your particular work rather than relying only on this website summary.

Emergency call-outs depend on our team’s availability, including out of hours where possible. Attendance and response times are not guaranteed. A form submission does not confirm that a team is on its way. Call us to discuss the actual circumstances and availability.

If there is an immediate danger to people, follow the appropriate emergency advice rather than relying on an online enquiry. Keep away from unsafe roofs, unstable materials and affected areas.

Acorn provides assessment, advice and an inspection report. Official damp surveys are carried out by a trusted specialist partner, not in-house. Discuss whether your requirement is for practical inspection advice or an official survey before assuming that a particular report is included.

Our service areas are Southampton, Bournemouth, Christchurch, Totton, Hythe, Lymington, New Milton, Ringwood and Highcliffe. Coverage does not guarantee a particular appointment or emergency arrival time. Access, occupied-site requirements and arrangements for individual or multi-site work should be discussed for the actual enquiry.

Facilities management includes contract maintenance and reactive repairs for commercial and residential managed properties. Contract-specific requirements and timings must be agreed; this website does not state a service-level agreement or continuous attendance commitment.

Reviews displayed here are excerpts supplied for the website. The Google summary of 4.9 from 14 reviews was supplied in the business brief and is not a live feed. An individual customer’s account describes their experience, not a promise that every project will have the same timing, price or outcome.

External links to Google, Checkatrade and Instagram lead to services with their own terms. They are provided so you can view the relevant profiles.

Please contact our team if you need clarification of your quote, work arrangements, payment or guarantee. Ask for the terms relevant to your particular work, including any cancellation arrangements, before deciding to proceed. No cancellation fee or policy is specified here.